Shockwave Crash

At first glance it appears that chrome is unable to render the vcenter web-client. Multiple users myself included have attempted to log into the web-client this Monday, 16 October 2017, and are greeted with the following:

shockwave crash

This issue has been apparently confirmed on Chrome Version 61.0.3163.100 (Official Build) (64-bit).

Quickest workaround at present is running firefox which doesnt seem to be affected. Ill post more should I hear back from VMware or find a fix.



VMware has posted KB # 2151945


Seems like people have been able to make due with Chrome by downgrading the version of flash.


VMWare has stated the following:

++Issue : Shockwave Flash crashes when accessing the 6.5 vSphere Web Client ++Replace the pepflashplayer.dll in the path below path with the lower version of adobe flash player ( it work perfectly fine with chrome.

C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\

++In order to fix the issue with the firefox. Please follow the below team

1. Start, run, appwiz.cpl…

2. Uninstall ‘Adobe Flash Player 27 NPAPI’ Version…

3. Download

4. Extract ‘\27_0_r0_159\ flashplayer27_0r0_159_win.msi’…

5. Close firefox…

6. Run ‘flashplayer27_0r0_159_win.msi’…

7. Start, run, services.msc…

8. Disable ‘Adobe Flash Player Update Service’

9. Open firefox and browse to webclient You can also follow the below link for installing the older version of Adobe Flash Player.


Here is the link to the Flash Archive

As noted on forums for the rare few that dont have access to a Windows machine and or have issues with all browsers your only option is to attempt to uninstall Flash and use an older version. Its tough I know, but the issue is in the hands of Adobe/Flash and the browser devs at the moment. Do keep in mind that installing outdated software, especially Flash of all things, can very likely expose you to nastiness. I haven’t been able to find an official archive for chrome.



Got a few confirmations that for OSX Flash Player released 09/12/2017 appears to work after using the flash uninstaller.



Adobe has released a new version of flash.


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